
State Farm® Insurance Agent Lori Smul
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
K
September 30, 2025
"I honestly have to say that I am very grateful with Maria. She is genuinely someone that wants to help her customers and takes the time and effort to do whatever she can to make her customers happy. I know this because I have dealt with her for several years now. Maria has helped me and my family via finding the best deals and saving us money. Thank you again, Maria!"
"Thank you for taking the time to share your experience! We’re so glad to hear that Maria has been able to support you and your family with your insurance needs over the years. Her dedication to finding the right coverage options and helping customers save is exactly what makes her such an important part of our State Farm team. We truly appreciate your continued confidence in us and look forward to helping you for many more years to come."
Terry Clucas
September 24, 2025
"Extremely friendly and very helpful."
"Thank you, Terry! We’re so glad to hear you had a friendly and helpful experience with our team. We appreciate you taking the time to share your feedback and for choosing Lori Smul State Farm in Kirtland, OH!"
Mark Ball
September 24, 2025
"Very sweet, and respectful, goes over all the details and confirms everything is accurate. She answers any question"
"Thank you, Mark! We’re so glad to welcome you as a new customer at Lori Smul State Farm in Kirtland, OH. It’s important to us to go over all the details, answer every question, and make sure everything is accurate so you feel confident in your coverage. We appreciate you choosing our office and sharing your experience!"
Michael Durkee
September 23, 2025
"I have had my insurance with State Farm for many years. Working with Maria is exceptionally easy. She is able to respond to all of my questions and helps to provide a superior level of customer performance."
"Thank you, Michael! We’re grateful for your many years with State Farm and for your kind words about Maria. She takes pride in providing clear answers and excellent service, and it means so much to see that recognized. We appreciate the opportunity to continue supporting your insurance needs here in Lake County."
Traci V
September 23, 2025
"Best customer service. I highly recommend State Farm. Very easy to work with."
"Thank you, Traci! We’re so glad to hear you’ve had a great experience with our team at Lori Smul State Farm. Providing helpful, reliable service and making insurance simple for our Lake County neighbors is always our goal. We truly appreciate your recommendation and look forward to continuing to be here for your auto, home, and life insurance needs."
Evan Strojin
September 22, 2025
"Quick and easy to get things done. Great service!"
"Thank you, Evan! We’re glad to hear you found the process quick and easy. Providing great service and helping our neighbors in Ohio with their insurance needs is always our goal. We appreciate your 5-star review!"
Victoria Holan
September 21, 2025
"Maria is a great agent. She is very personable and makes sure you understand what you are buying."
"Thank you, Victoria, for sharing your experience! We’re so glad to hear that Maria was able to walk you through your options and make sure everything was clear. At Lori Smul State Farm, our goal is to help customers in Ohio feel confident when choosing insurance for their car, home, life, or business. We appreciate you trusting our team with your insurance needs!"
Temicka Jay
September 2, 2025
"Maria was fantastic friendly and patient she has great communication skills she vibrant and understanding and did above her job making sure I understood each step.🥰"
"Thank you so much, Temicka, for sharing your experience! We’re thrilled to hear how fantastic Maria was in helping you. Her friendly and patient approach, along with her clear communication, truly shines through in everything she does. We’re grateful to have her on our team and glad she made sure you felt comfortable every step of the way. "
Kim K
August 26, 2025
"Always helpful, kind, efficient, and they educate about insurance to make sure I understand."
"Thank you so much, Kim! We’re glad to hear you feel supported and informed when working with our team. Helping you understand your coverage and feel confident in your choices is always our goal. We truly appreciate your kind words and your trust in us!"
Michelle Kreiger
August 14, 2025
"If you are looking for a great Insurance company, this company is the place to go! Brandon was the agent that helped me enroll. He is very kind, respectful and very resourceful with different policies. Brandon also takes his time to explain things and helps you to get the exact insurance you are looking for. I am very pleased with my decision to switch insurance companies thus far. I would recommend this agency!"
"Thank you, Michelle! We’re so glad to hear Brandon provided kind, respectful, and thorough service while helping you find the coverage you needed. We’re grateful you chose to switch to our agency and for your recommendation—it truly means a lot to our whole team."
Ante Brkic
August 14, 2025
"Lori is an outstanding insurance agent! She’s knowledgeable, responsive, and takes the time to explain every detail so you feel confident in your decisions. She made the entire process simple and stress-free, and her professionalism and genuine care really stands out. I highly recommend Lori to anyone looking for an insurance agent who truly goes above and beyond."
"Thank you so much, Ante! Your kind words mean a lot to me. I’m glad I could make the process clear and easy for you, and I truly appreciate you trusting me to help with your insurance needs. Referrals from great customers like you are the highest compliment we can receive—thank you for recommending me to others."
Ronald Palo
August 12, 2025
"Brandon was a pleasure to work with setting up my new Auto policy."
"Thank you, Ronald! We’re so glad to hear Brandon made the process of setting up your new Auto policy a positive experience. We appreciate you choosing our team for your vehicle insurance needs and look forward to being here for you anytime."
Sebastian Santiago
August 7, 2025
"Gabriela always helpful and always honest. I really appreciate the great service."
"Sebastian, thank you for the 5-star review! We’re so glad to hear Gabriela was always helpful and honest. Our team truly appreciates your feedback and looks forward to continuing to provide you with great service."
Michelle Coppola
August 7, 2025
"The team here never ceases to amaze me. I had to add a vehicle to my plan after purchasing a second one. Maria helped me in this process, very kind and personable. Patient and helpful with me understanding the new policy. Gave me options for a few additional policies I didn’t know existed, great employee and great experience with this team again."
"Thank you, Michelle, for your kind words! We're thrilled to hear that Deja provided excellent service and helped you understand your policy. Your recommendation means a lot to us."
Mike Hill
August 5, 2025
"Maria from this office has been very communicative and is very helpful! She checked up on me out of the blue to ask how things were going with the communication from their team and scheduled another follow up call with me for the following month. Definitely a personal touch from this office which is hard to come by now in this business!!"
"Thank you so much, Mike! We’re thrilled to hear that Maria’s follow-up and communication stood out to you. Providing a personal experience and staying connected with the people we help is so important to our team here at Lori Smul State Farm. We truly appreciate your kind words and your support!"
Jill Groudle
August 4, 2025
"Lori’s Office is always very helpful. They promptly call you back."
"Hi Jill, thank you for sharing your feedback! We’re glad to hear you’ve found our office helpful and that our team is prompt in returning your calls. We’d love to know what we could do to make your next experience worthy of 5 stars — your input means a lot to us. You can call us at (440) 942-8366 or stop by anytime."
Jeffery Goodwin
August 1, 2025
"My experience with Maria was amazing, she works with you and makes sure you stay connected. I will be referring more people to her."
"Jeffery, thank you for the kind words! We’re so glad to hear Maria made your experience a great one. She truly cares about helping people stay informed and supported every step of the way. We appreciate your referrals — they mean the world to us! – Lori Smul State Farm "
Ali Semsar
July 24, 2025
"Working with Michelle McGrew has been a breeze. She made the entire insurance process fast, clear, and stress-free. Her professionalism and attention to detail gave me full confidence that I was in good hands. Excellent service and communication every step of the way!"
"Thank you so much, Ali! We’re so glad to hear Michelle provided you with fast, clear, and professional service throughout your insurance process. At Lori Smul State Farm, we take pride in making insurance simple and stress-free—from quotes to coverage. Your feedback reinforces our commitment to delivering excellent communication and attention to detail every step of the way. We appreciate the opportunity to help with your insurance needs!"
David Hall
July 14, 2025
"I don't think in my life, I have had a better experience with an insurance company. Above and beyond service. If you want the best service you can get ask for Maria! Not only has she helped with my insurance, she helped my parents get everything set up as well. Then she helped with investing and life insurance accounts. Never met her in person but we talk on the phone as if we knew each other for decades. Thank you so much for all you have done to help my family and being a generally awesome person!"
"Thank you so much, David! Your kind words truly mean a lot to us. We’re thrilled to hear that Maria has been such a helpful and consistent support—not just for you, but for your parents as well. She genuinely cares about the families she works with, and it’s wonderful to see how that comes through even over the phone. We’ll be sure to share your message with her—she’ll be so touched. We’re grateful for the opportunity to help with your insurance and financial needs, and we’re always just a call away!"
Darleen Armstrong
July 10, 2025
"Thank you for work on this for my granddaughter it is a surprise for her."
"Thank you so much, Darleen! We’re honored you chose our State Farm agency to help with this special insurance surprise for your granddaughter. Whether it’s setting up coverage for loved ones or planning ahead, we’re always here to support your family’s needs. We hope she loves it!"
josh sexton
July 9, 2025
"Highly recommended- I got help with getting coverage on my first minimoto street legal motorcycle. Now I can ride it to my job legally knowing i am covered."
"Thank you, Josh! We’re so glad we could help you get everything set up for your minimoto motorcycle—congrats on making it street legal! Enjoy the ride to work and beyond, knowing you’re protected. We appreciate the recommendation and are always here if you need anything down the road!"
Marc Barricelli
July 1, 2025
"Lori Smul and her associates have been my agents for years now. They have always been prompt in assisting me with questions or needs and I have been very satisfied."
"Thank you, Marc! We truly appreciate your loyalty over the years. It means a lot to know you’ve been satisfied with our service and that our team has been able to assist you promptly whenever you’ve needed us. We’re always here to help—thanks again for being part of our State Farm family!"
Ellen Talbot
June 30, 2025
"Maria was so nice, and diligent in contacting me repeatedly (my life is so crazy, seemed like never a good time to talk insurance, even though I wanted to) for months on end. So when I discovered my then current company had canceled my coverage without properly notifying me, it was great to have someone to call! She walked me through the updated quote and got everything set up that very day."
"Thank you, Ellen! We’re so glad Maria was there for you when you needed her most. Life gets busy, and she’s always happy to meet people where they are—patiently and persistently. We’re grateful you gave us the opportunity to help, and we’re so glad everything came together when it mattered most. Welcome to our State Farm family—we’re happy to have you with us!"
Lisa Hitmar
June 30, 2025
"Maria was very knowledgeable and patient with us as we transferred our policies from out of state. She had great suggestions on making the most out of our policy."
"Thank you, Lisa! We’re so glad to hear that Maria was able to help make your transition smooth and easy. She takes pride in making sure every family gets the most from their coverage, and it’s great to know her knowledge and patience made a difference. Welcome to Ohio—we’re excited to be part of your next chapter!"
Doreen Riebe
June 25, 2025
"Gabriella did a great job for us. We called for information and received .it immediately. I will be working with her through all my account."
"Thank you so much, Doreen! We’re thrilled to hear Gabriella was able to assist you so promptly and effectively. She’s dedicated to making sure everything runs smoothly, and we’re so glad you’ll be working with her moving forward. We truly appreciate your support!"